Shipping & Delivery Time
Delivery time is 3-7 work days for in-stock dolls.
Delivery time is 7-25 work days for custom dolls.
Discreet Packaging
The doll will be packed in a plain carton box. There is no label on the box that may reveal the content. Nobody knows what’s inside.
Shipment & Tracking
Your package will be shipped by FedEx, DHL, or UPS. Once it’s shipped, we will send you the tracking number by email.
Order Change Or Cancellation
Order processing starts within 2 hours of receipt of your order in general, so please make sure your order is correct before you hit the submit button. If we have begun processing your order, and you still wish to cancel your order, Please abide by the following policies :
You can cancel the order within 12 hours, don’t pay any fee, and we can refund full to you.
If you still want to cancel after 12 hours, we will charge a certain fee according to the progress of your order processing.
If we do not reply to your email in time, please wait patiently. We will process it according to the time you send the email.
Once the doll has been shipped and offered you the tracking number for the in-stocked doll or your custom doll has been finished yet, the order will not be canceled, please understand.
Nell –
Great team. Solid support. I had some questions on my orders, was trying to change something last minute, th
Mark E. –
Customer service here is the best, they have order tracking system that gets regularly update for convenient self-service check-in on progress but are also very responsive if you have questions about anything. Hands down CSD is the best and I won’t shop any other doll company.
Yichen –
Staffs are helpful and responsive! Haven’t received my delivery yet but the factory photos look great
JohnSmith –
I have no issues with CSD, they do their job well as what you would expect they will take good care of you even if you have some problem with your doll. 10/10.
Mark E. –
I ordered an in-stock doll on a Sunday, received her the following Saturday. Box had some external damage but nothing inside. This is my first doll, She is extremely more beautiful and lifelike than I thought. I received an extra head and a lot of upgrades at the best price point I’ve seen on dozens of sites. CSD’s chat team are some of the absolute best customer service reps. I’ve ever dealt with. I couldn’t be more pleased with CSD, from the service to the exquisite doll herself.
Thanks Cheapestsexdolls