Shipping & Delivery Time
Delivery time is 3-7 work days for in-stock dolls.
Delivery time is 7-25 work days for custom dolls.
Discreet Packaging
The doll will be packed in a plain carton box. There is no label on the box that may reveal the content. Nobody knows what’s inside.
Shipment & Tracking
Your package will be shipped by FedEx, DHL, or UPS. Once it’s shipped, we will send you the tracking number by email.
Order Change Or Cancellation
Order processing starts within 2 hours of receipt of your order in general, so please make sure your order is correct before you hit the submit button. If we have begun processing your order, and you still wish to cancel your order, Please abide by the following policies :
You can cancel the order within 12 hours, don’t pay any fee, and we can refund full to you.
If you still want to cancel after 12 hours, we will charge a certain fee according to the progress of your order processing.
If we do not reply to your email in time, please wait patiently. We will process it according to the time you send the email.
Once the doll has been shipped and offered you the tracking number for the in-stocked doll or your custom doll has been finished yet, the order will not be canceled, please understand.
Montreal Geekette –
CSdoll does its job and does is good.
Yet i still didnt have the email to track my packet and then. Boom it was at my house door
David Epstein –
Lisa from CSDoll was awesome. She always responded quickly to my emails and helped me to customize my doll. Shipping was good considering the trip from
Sarah Richards –
The service was excellent. I was followed for the beginning to the end. They was very kind and disponibile. Thank you.
Joyce Rowland –
Layaway option is very convenient for such purchase, service perfect, never seen any cloud overshadowing the sky, while we waited for the total to complete and the doll subsequently getting built and shipped.