Shipping & Delivery Time
Delivery time is 3-7 work days for in-stock dolls.
Delivery time is 7-25 work days for custom dolls.
Discreet Packaging
The doll will be packed in a plain carton box. There is no label on the box that may reveal the content. Nobody knows what’s inside.
Shipment & Tracking
Your package will be shipped by FedEx, DHL, or UPS. Once it’s shipped, we will send you the tracking number by email.
Order Change Or Cancellation
Order processing starts within 2 hours of receipt of your order in general, so please make sure your order is correct before you hit the submit button. If we have begun processing your order, and you still wish to cancel your order, Please abide by the following policies :
You can cancel the order within 12 hours, don’t pay any fee, and we can refund full to you.
If you still want to cancel after 12 hours, we will charge a certain fee according to the progress of your order processing.
If we do not reply to your email in time, please wait patiently. We will process it according to the time you send the email.
Once the doll has been shipped and offered you the tracking number for the in-stocked doll or your custom doll has been finished yet, the order will not be canceled, please understand.
Devin –
Very friendly customer service and doll is beautiful. Will order again in the near future.
Krosuna –
The customer service goes above and beyond to make sure you are satisfied with your purchase and that you received your doll in good conditions. The customer service is excellent and I thank them for replying to all the questions I have asked them. The dolls are also of excellent quality and authentic.
Larry –
It took about two weeks for the factory to build my custom doll after my payment was received. Shipping via UPS from China to the USA took another two weeks. The doll is amazing and I’m very happy with my purchase.