Shipping & Delivery Time
Delivery time is 3-7 work days for in-stock dolls.
Delivery time is 7-25 work days for custom dolls.
Discreet Packaging
The doll will be packed in a plain carton box. There is no label on the box that may reveal the content. Nobody knows what’s inside.
Shipment & Tracking
Your package will be shipped by FedEx, DHL, or UPS. Once it’s shipped, we will send you the tracking number by email.
Order Change Or Cancellation
Order processing starts within 2 hours of receipt of your order in general, so please make sure your order is correct before you hit the submit button. If we have begun processing your order, and you still wish to cancel your order, Please abide by the following policies :
You can cancel the order within 12 hours, don’t pay any fee, and we can refund full to you.
If you still want to cancel after 12 hours, we will charge a certain fee according to the progress of your order processing.
If we do not reply to your email in time, please wait patiently. We will process it according to the time you send the email.
Once the doll has been shipped and offered you the tracking number for the in-stocked doll or your custom doll has been finished yet, the order will not be canceled, please understand.
Florence Smith –
CSDoll was great with communication, both pre and post order. They kept me up to date on the status from the moment it was placed, to the factory photos, to the final delivery.
York –
I am 100% satisfied with the purchase, transaction, quality and superb customer service that I received. My first doll was damaged in transit, which made my order take about one month to complete. The staff did everything within their power to rush order a new doll and I could not be happier with the end product! Thank you to all of CSDOLLteam Read more about review stating Ifor a job well done!
David J. –
she is very beautiful and even more beautiful when I dress and make up, I’m very satisfied and she fits wonderfully in the house. I knew that was The Mine!! Thanks!!